Full Terms and Conditions for our Satiety Satisfaction Guarantee® and How to Claim Your Refund
MJ the Keto Coach is confident that you will feel successful in the first 14 days of your program that we promise to give you your money back if you are not satisfied.
Please give yourself a full 2 weeks from the day you receive your macros by email. Show up for your coaching calls, log your food into Carb Manager, and keep in contact with your coach. It’s really easy. If you are in the digital program, connect with your coach at least once a week by text or email.
If after doing that for first two weeks, if you’re not satisfied, just let us know and we’ll give you your money back.
The following terms and conditions (“Terms”) apply to the MJ the Keto Coach Satisfaction Guarantee:
1. The Satisfaction Guarantee is available to individuals who purchase any of the four Lovin’ My Keto Programs: Lovin’ My Keto® Digital, Lovin’ My Keto® Fat Burning, Lovin’ My Keto® Reset, or Lovin’ My Keto® Diet for Beginners.
2. Please note that the refund is limited to fees paid for Lovin’ My Keto® programs.
3. The Satisfaction Guarantee does not apply to any add-on packages, consultations, or report products.
4. If after 2 weeks of enrolling in MJ the Keto Coach Lovin’ My Keto® program if you are not satisfied, you will be entitled to obtain a refund of your fees, provided you meet the requirements contained in these Terms.
5. For Lovin’ My Keto® subscribers: Following receipt of your macros, you agree to weekly contact with your coach for 2 full and consecutive weeks. This means that you will have received a minimum of 3 contacts with your coach—your macro coaching call and a minimum of 2 other contacts in the 14-day period.
6.The day you receive your macros will be counted as the first day of the 14-day window. For example, if you receive your macros on the 2nd of the month, the last day to request a refund would be the 15th.
7. If you have a digital subscription, you agree to add your coach as part of your Carb Manager community and document weight loss in the app or send your coach your starting and weekly weight for a total of 3 communications by text or email within 14 days of receiving your macros.
9. We will use the same payment method used to pay for the program to return your money. For example, If you paid through PayPal, your money will be returned through PayPal.
10. Please allow 28 business days to receive your refund from the day of receipt by us of a valid claim.